Kingsbury Florist – Online Flower Delivery Terms & Conditions

Welcome to Kingsbury Florist Terms & Conditions

These Terms & Conditions (“Terms”) govern your use of the Kingsbury Florist online flower delivery website and your purchase of goods and services from Kingsbury Florist. By placing an order with us, you agree to be bound by these Terms. Please read them carefully before completing your purchase. These Terms apply to all customers in Kingsbury and the surrounding areas.

1. Definitions

For the purposes of these Terms:

• "We," "Us," "Our" refer to Kingsbury Florist.
• "You," "Your," "Customer" refer to users who purchase products or services from Kingsbury Florist for delivery in Kingsbury and surrounding districts.
• "Website" means the Kingsbury Florist e-commerce platform through which online orders are made for flower delivery in Kingsbury.
• "Products" refer to fresh flowers, bouquets, arrangements, and related items listed for sale via our Website.

2. The Order Process

To purchase from Kingsbury Florist’s online flower delivery service:

• Browse our Products and add desired items to your shopping basket.
• Complete the online checkout process, providing all requested details, including the correct delivery address in Kingsbury or surrounding areas, recipient contact information, and your payment details.
• Review your order carefully to ensure all details are correct before submitting.
• Upon receipt of your order, we will send you an order acknowledgment by email or on-screen confirmation. This acknowledgment does not constitute acceptance of your order.
• Order acceptance and the formation of the contract between you and Kingsbury Florist occurs when we dispatch the ordered Product(s) for delivery. You will receive a dispatch confirmation upon this stage.
• We reserve the right to refuse an order prior to dispatch, at our discretion. A full refund will be issued in such cases.

Please ensure all recipient details, especially delivery addresses in Kingsbury or the surrounding area, are accurate to avoid delivery issues.

3. Payments

All payments for flower deliveries must be made in pounds sterling (£) and are due at the time of order. We accept major debit and credit cards through our secure online payment platform. Payment is processed in real time. Orders will not be processed until payment has been successfully received.

Prices for Products are displayed on the Website and include VAT (where applicable). Delivery charges, if any, are displayed separately and added to the total before checkout.

We reserve the right to change prices and delivery charges at any time; however, you will be charged the price and charges displayed at the time you place your order.

4. Cancellation Policy

If you wish to cancel your online flower delivery order, please notify us as soon as possible. As the nature of fresh flowers and perishable Products limits the window for cancellations:

• Cancellations must be requested at least 24 hours prior to the scheduled delivery date for Kingsbury and its neighbouring areas.
• If your order has already been prepared, dispatched, or delivered, cancellations and refunds may not be possible.
• For non-perishable Products or accessories, cancellations can be made at any time before dispatch.

To request a cancellation, you must provide your order details and a reason for cancellation. Accepted cancellations will be confirmed and any payments refunded using the original payment method, subject to the terms above. Please allow up to 10 working days for refunds to process, depending on your bank or card issuer.

5. Amendments & Changes to Orders

We are happy to consider amendments (such as changes to card messages, delivery instructions, or recipient details) provided the order has not passed the preparation stage. To request an amendment, please contact us promptly with your order number and the changes required.

We cannot guarantee that changes will be applied if your order is already being processed or is out for delivery. Kingsbury Florist is not liable for incorrect deliveries caused by incomplete or incorrect details provided by the Customer.

6. Flower Substitution Policy

Due to seasonal availability and supply variations, it may occasionally be necessary to substitute flowers or foliage in your chosen arrangement. We will ensure any substitutions are of equal or greater value and maintain the overall style, colour scheme, and quality expected. We will make every reasonable effort to notify you in advance of significant substitutions, but reserve the right to fulfill orders with appropriate alternatives to ensure timely delivery within Kingsbury and surrounding areas.

7. Delivery Terms

We offer delivery services throughout Kingsbury and neighbouring locations. When placing your order, please:

• Specify accurate delivery information, including contact details and any special requirements for access.
• Choose the desired delivery date. While we make every reasonable effort to deliver on your preferred date, delivery times are not guaranteed and are subject to events beyond our control such as severe weather or traffic disruptions.
• If the recipient is not present at the delivery address, we may leave the flowers with a neighbour or in a safe location, leaving a note for the recipient. Where this is not possible, a re-delivery or collection may need to be arranged, which may incur additional charges.
• Delivery is considered complete once the flowers are accepted at the provided address or by an authorised third party.

8. Non-Delivery, Late, or Damaged Orders

If your flowers do not arrive on the expected delivery date, or arrive in poor condition, please notify us within 24 hours of delivery (or expected delivery) with photographic evidence if possible. Your statutory rights are not affected. For valid claims, we offer either a replacement, re-delivery, or refund at our discretion. Kingsbury Florist will not be responsible for delivery failures due to incorrect or incomplete addresses supplied by the Customer.

9. Returns and Refunds

Owing to the perishable nature of flowers and plants, returns are generally not possible except in cases of damaged or incorrect products. Please report any issues within 24 hours of receipt, providing your order number and details. We will review each case according to our returns policy and provide an appropriate resolution, which may include a replacement, credit, or refund.

Non-perishable products can be returned within 14 days of receipt for a refund, provided they are unused and in original packaging. You are responsible for return postage costs unless the item was supplied in error or is faulty.

10. Limitations of Liability

While we take every care in preparing and delivering your order, Kingsbury Florist’s liability in contract, tort (including negligence), or otherwise arising from your order shall be limited to the value of the products supplied. We accept no liability for indirect or consequential losses, including loss of profits, goodwill, or business interruption. Nothing in these Terms shall limit or exclude liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or any other liability which cannot be excluded or limited by applicable law.

11. Events Beyond Our Control

Kingsbury Florist will not be liable for any failure or delay in performing our obligations under these Terms that arise from events beyond our reasonable control, including but not limited to extreme weather, supplier or courier delays, strikes, natural disasters, government actions, or disruptions to utilities or the internet.

12. Personal Data and Privacy

All personal information provided by you for ordering and delivery purposes will be handled in accordance with applicable UK data protection legislation and our Privacy Policy. We do not sell, trade, or rent your personal information to third parties. You are responsible for providing accurate information at the time of order.

13. Age Restriction

To place an order on the Kingsbury Florist website, you must be 18 years of age or above. By submitting your order, you confirm that you meet this requirement.

14. Governing Law & Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising out of or in connection with the use of our website, products, or services shall be subject to the exclusive jurisdiction of the courts of England and Wales, even where delivery is made outside Kingsbury but in surrounding areas.

15. Miscellaneous

• If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck out, and the remaining provisions will remain in force.
• No failure or delay by Kingsbury Florist to exercise any right or provision of these Terms shall constitute a waiver of such right or provision.
• We may revise these Terms from time to time. When you place a new order, the Terms published on our website at the time of order will apply.

16. Customer Service and Queries

Should you have any questions regarding these Terms & Conditions, issues with your order, or require assistance with flower delivery to Kingsbury and the surrounding areas, please refer to our website’s contact section for details on how to reach our Customer Service team. We are committed to providing a prompt and helpful response.

17. Applicability

These Terms & Conditions are applicable to all online flower delivery orders made by customers for delivery within Kingsbury and surrounding districts. By placing an order with Kingsbury Florist, you confirm your acceptance of these Terms.

Thank you for choosing Kingsbury Florist for your online flower delivery needs in Kingsbury and the surrounding areas.

Company Information

This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.

Our business correspondence address is .

HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Kingsbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.

All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Kingsbury.

For assistance with orders, returns or account queries, please fill out the Contact Us form.