Returns, Refunds & Complaints
Our Fresh Flowers Guarantee in Kingsbury
At Kingsbury Florist, we pride ourselves on delivering the freshest, most beautiful flowers to households and businesses throughout Kingsbury and the surrounding area. As your trusted local florist, we stand behind our fresh flowers guarantee. Every floral arrangement leaving our shop is carefully checked to ensure exceptional quality and vibrant freshness.
Damaged-on-Arrival Policy
We take the utmost care in our packaging and delivery process. However, if your flowers arrive damaged or not up to our usual standard, please notify us as soon as possible on the same day of delivery or within 24 hours at the latest. We may request a clear photo of the arrangement in its original packaging so our team can assess the issue promptly. This allows us to improve our service and ensure you always receive flowers that meet your expectations.
Freshness Window
As part of our Kingsbury fresh flowers guarantee, we expect our flowers to remain vibrant and fresh for a minimum of 5 days from the delivery date, provided they are cared for according to our care instructions. If your bouquet fails to last within this freshness window, and no external factors affected its condition, please get in touch with us. We are dedicated to using only premium, fresh flowers for every order.
Refund and Replacement Options
If you receive flowers that are damaged on arrival, do not meet our freshness standards, or are significantly different from what was ordered, we offer you a choice between a replacement arrangement at no extra cost or a full refund. Please contact us within 24 hours of delivery if your order meets any of these criteria. Our priority is your satisfaction—we act swiftly to resolve any issues and restore your confidence in our service.
Complaints Process
We are committed to providing Kingsbury with exceptional floral products and personal service. However, if you have a complaint about your order or our service, we encourage you to reach out to us directly. When submitting a complaint, please include your order details and a clear explanation of your concerns. We aim to respond to all complaints within 1 working day and will do everything possible to address the matter fairly, efficiently, and to your satisfaction. Where appropriate, we may offer a replacement, partial refund, or other suitable solution based on the circumstances.
Trusted Local Florist, Serving Kingsbury
Kingsbury Florist has built a reputation as a reliable, local provider of fresh flowers for both individuals and businesses. Our commitment to satisfaction and transparency when it comes to returns, refunds, and complaints is a reflection of our dedication to our community. Thank you for choosing us as your Kingsbury florist—we look forward to bringing you stunning blooms and the highest standard of customer care.
